Common Problems Faced by Electric Tobacconists
Welcome to Electric Tobacconist USA! It is a small independent e-commerce company located in Columbus, OH that focuses on handcrafted tobacco and accessories. It’s mission is to create quality, economical, fun, nicotine-free and exciting products for both casual smoker and the serious enthusiast. If you are searching for an awesome way to relax or kick back, get one of these cigarette.
Much like any new business, there will be some bumps along the way and Electric Tobacconist USA has encountered its fair share of problems along the way. For example, having less online sales delayed the start of online orders significantly for the initial half a year. Luckily, the delay didn’t last long and orders started moving again.
The delay also meant we weren’t able to provide our regular customers with the largest discount to celebrate our six month anniversary as an organization. As it turns out, the delay was not due to the economy, but to an issue with Brightpearl’s end of the year shipping plan. Ultimately, the issues with the shipping system were enough to really put us on our guard for another six months once we planned for the next quarter of JUUL Pods our year.
Unfortunately, we didn’t have much time to prepare, as we were behind on many orders for the second half of the entire year. Thankfully, after reviewing our data, we realized that we could pretty much count on the electric tobacconist to meet our future orders. After we received the order volumes, we started making repairs and improvements to our web store. Things were looking good, but things were still not quite there. We had to learn how to better advertise and market our e cigarettes and vaporizer products to improve the fascination with them.
We are happy to report that this quarter, we saw a dramatic upsurge in our sales. It appears that nearly all our customers are responding positively to our recent marketing efforts and that people are increasingly being welcomed back by the vapor marketplace. However, not surprisingly welcome return, we are unfortunately experiencing some unprecedented volume increases inside our customer service department. This is something we are going to have to address over the next six months.
Along with an increased amount of sales and new customers, we are also now seeing more negative reviews about our business than ever before. The unfortunate news is that people have recently been targeted by way of a band of local “rogue” business vandals, who unfortunately caused some physical harm to our storefront. While our storefront was severely damaged, we’ve been in a position to operate it with a minimal degree of service, while awaiting repairs to be completed. Unfortunately, this has forced us to extend the period of time that people are providing free expedited shipping for some orders.
One of the other areas we’ve seen an increase in recently is in the amount of people calling our hotline and requesting service. In most instances they are reporting problems with either the merchandise or their receipt. It’s unfortunate that lots of of these individuals don’t realize that we have a returns policy in place. Because of this policy, we have been overwhelmed with the amount of calls and emails we are receiving. It’s clear that people are currently experiencing an elevated number of calls and reports from our valued customers. Regardless of the inconvenience, we are always glad to supply in-kind services like a refund, replacement or money-back guarantee, as a way to ensure their satisfaction.
Beyond the aforementioned news-report topics, you can find other important issues we have witnessed recently. For instance, one of our local stores experienced an influx of customer inquiries after the Thanksgiving weekend. While it’s unclear if this impacted our business, one employee implied that it may have. As a result, we have implemented an emergency replacement policy in place for several electric Tobaccconists, no matter their holiday status. While this hasn’t prevented us from experiencing customer concerns and reports, it has significantly reduced the quantity of questions we receive in regards to our services.
Recent press accounts reveal electric Tobaccconists struggle to deal with extended repair times. We regret to talk about, but it may be the reality of running a retail business, even one centered on providing exceptional customer service. While our goal remains to shoot for continuous improvement also to continually improve our customer experience, we have been taking every step necessary to address any issues our customers could have. As well as hiring additional staff, we have also implemented several measures that decrease the impact of potential late or damaged shipments on our revenue stream.